Vail Resorts Base CaseBy Tom Steinert-Threlkeld | Posted 2003-12-01 Email Print
Re-Thinking HR: What Every CIO Needs to Know About Tomorrow's Workforce
A meltdown of the ski-resort operator's payroll system could not have come at a worse time. The resort was gearing up for winter and the travel industry already was in a slump. A technical queenwith some additional helpstraightened out the mes
Vail Resorts Base Case
Headquarters: 137 Benchmark Rd., Avon, CO 81620
Phone Number: (970) 476-5601
Business: Operator of five luxury ski resorts in the U.S., including Vail and Breckenridge.
Project Leader: Vicki Silvera, director of information technology, back office and hospitality systems
Financials in 2003: Revenue of $710.4 million, net loss of $8.5 million, net margin of -1.2%.
Challenge: Consolidate payroll, accounts payable and other accounting systems as well as human-resources management across five ski resorts in Colorado, Nevada and California.