Mail-Order Pharmacy May Dominate Drugstores - ' Medco Facts and Figures ' (
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Medco Health Solutions Base Case
Headquarters: 100 Parsons Pond Drive, Franklin Lakes, NJ 07417
Phone: (201) 269-3400
Business: The largest pharmacy benefit manager and operator of a mail-order pharmacy in the U.S.
Chief Information Officer: Mark Halloran
Financials in 2004: $35 billion in revenue, $482 million profit.
Challenges: Fight back against increased competition from traditional retail drugstores and convince more customers to place prescription orders online.
Baseline Goals:
- Grow mail-order prescriptions to 96 million in 2005, from 88 million in 2004.
- Increase refill orders online by 23% to 21 million in 2005, from 17 million in 2004.
- Increase profit per prescription from $1.83 in 2004 by selling more generic drugs, which offer 18% margin over brand-name.
Projects: Enterprise Planning 
