What You Should Do
By Baselinemag | Posted 2002-03-14
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Online update: Can the telecom giant unsnarl its byzantine billing system to soothe customers and the SEC?
Unifying Billing Systems
It takes time to migrate records and convert data:
- Don't move too fast
- Make sure the company's account managers understand what you are doing
- Fix existing billing problems before moving customers over to a new system
- Test, test, test before going live
- Make sure the data on new bills is exactly the same as on bills from prior systems
Source: Electronic Data Systems
