What You Should Do

Online update: Can the telecom giant unsnarl its byzantine billing system to soothe customers and the SEC?

Unifying Billing Systems

It takes time to migrate records and convert data:

1. Don't move too fast
2. Make sure the company's account managers understand what you are doing
3. Fix existing billing problems before moving customers over to a new system
4. Test, test, test before going live
5. Make sure the data on new bills is exactly the same as on bills from prior systems

Source: Electronic Data Systems