What You Should DoBy Larry Barrett | Posted 2002-04-15 Print
Since drug distributor McKesson bought software supplier HBO & Co., its hospital customers have suffered. Computers crashed. Patient records went haywire. They're only now recovering.
After the Merger
What you should do when software suppliers merge:
- Avoid vendors that are in the process or rumored to be in the process of being acquired, unless you have a solid relationship with the acquiring company
- Talk with and visit other customers who have used the new company's software, and get experienced evaluations of the product and the company.
- Thoroughly vet the softwarebefore you sign a contract
- Before you sign up, make sure you get a detailed project plan and a top-notch project manager. Make sure that manager is going to be around until the product goes live
- In the contract, establish financial penalties if new functions you need aren't delivered by agreed-on dates
- Establish metrics going in for measuring progress of all phases of the project; write targets for them into the contract
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