PricewaterhouseCoopers used to give unfettered advice on which hardware and software to install. Now, it's being absorbed by IBM. That doesn't make customers happy.
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What You Should Do to Avoid Consultant Bias
Cover your bases. Maintain relationships with multiple consulting firms
Demand transparency. Get full disclosure on the nature of partnerships with vendors
Find balance. Look for firms that form partner-ships with multiple vendors in the same practice area
Create your own independence. Maintain an internal consulting capability, with a technology assessment "SWAT team," or use third-party analysts
Be informed. Network with analysts and peers to benchmark consultant performance in key practices