What You Should Do

By Sean Gallagher  |  Posted 2002-09-16 Print this article Print

PricewaterhouseCoopers used to give unfettered advice on which hardware and software to install. Now, it's being absorbed by IBM. That doesn't make customers happy.

to Avoid Consultant Bias">

What You Should Do to Avoid Consultant Bias

  • Cover your bases. Maintain relationships with multiple consulting firms
  • Demand transparency. Get full disclosure on the nature of partnerships with vendors
  • Find balance. Look for firms that form partner-ships with multiple vendors in the same practice area
  • Create your own independence. Maintain an internal consulting capability, with a technology assessment "SWAT team," or use third-party analysts
  • Be informed. Network with analysts and peers to benchmark consultant performance in key practices

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    Sean Gallagher is editor of Ziff Davis Internet's enterprise verticals group. Previously, Gallagher was technology editor for Baseline, before joining Ziff Davis, he was editorial director of Fawcette Technical Publications' enterprise developer publications group, and the Labs managing editor of CMP's InformationWeek. A former naval officer and former systems integrator, Gallagher lives and works in Baltimore, Maryland.

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