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Sony: Is Talk Cheap? Not as Cheap as E-Mail


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Sony: Is Talk Cheap? Not as Cheap as E-Mail

By David F. Carr
2002-02-04
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A Sony division is leading the way in automating e-mail responses at its contact centers.

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Baseline:	Issue Index \| Contact Us \| About \| Magazine Customer Service \| Navigation Guide
Quick Links:	Project Planners \| Enterprise Resource Planning \| Network and Online Security \| Data Analysis \| Process Management \| Storage Devices\| Link to Us

	Ziff Davis Enterprise Home \| Contact Us \| Advertise \| Link to Us \| Reprints \| Magazine Subscriptions \| Newsletters Tech RSS Feeds \| White Papers \| Tech Podcasts \| Tech Video \| VARs \| System Builder
	Baseline \| Careers \| Channel Insider \| CIO Insight \| DesktopLinux \| DeviceForge \| DevSource \| eSeminars \| eWEEK \| Enterprise Network Security \| LinuxDevices \| Linux Watch \| Microsoft Watch \| Mid-market \| Networking \| PDF Zone \| Publish \| Security IT Hub \| Strategic Partner \| TechDirect \| Technology White Papers \| Windows for Devices
	Developer Shed \| Dev Shed \| ASP Free \| Dev Articles \| Dev Hardware \| SEO Chat \| Tutorialized \| Scripts \| Code Walkers \| Web Hosters \| Dev Mechanic \| Dev Archives \| igrep Use of this site is governed by our Terms of Use and Privacy Policy
	Copyright ©1996-2012 Ziff Davis Enterprise Holdings Inc. All Rights Reserved. eWEEK and Spencer F. Katt are trademarks of Ziff Davis Enterprise Holdings, Inc. Reproduction in whole or in part in any form or medium without express written permission of Ziff Davis Enterprise Inc. is prohibited.