Page 5 - Sears: The Return On Returns

Renew Your Subscription

Projects: Customer Service

Sears: The Return On Returns
By Kim S. Nash
2003-01-17

Article Views: 1333
Article Rating:

/ 0

Table of Contents:

Rate This Article:

Add This Article To:

Digg this

Del.icio.us

Slashdot

Y! My Web

E-mail

Furl

Google

Simpy

Spurl!

PDF Version

Sears: The Return On Returns - ' Sears Base Case '
( Page 5 of 5 )

Sears Base Case

Headquarters: 3333 Beverly Road, Hoffman Estates, IL 60179

Phone: (847) 286-2500

Businesses: Department stores (about 86% of revenue), financial services

Chief Information Officer: Garry Kelly

Financials in 2001: $41.1 billion in sales; $735 million net profit

Challenge: Revitalize its 867 full-line department stores by discontinuing poor-selling products, improving customer "experience" and cutting costs

BASELINE GOALS BY 2004:

Increase annual profit by $1 billion

Increase earnings-per-share by 50%, to at least $3.36

Eliminate 5,950 jobs, out of work force of 310,000

	Discuss Sears: The Return On Returns

	>>> Be the FIRST to comment on this article!



	>>> More Projects: Customer Service Articles >>> More By Kim S. Nash

Email Article To Friend ♦ Print Version Of Article ♦ PDF Version Of Article

FREE ZIFF DAVIS ENTERPRISE ESEMINARS AT ESEMINARSLIVE.COM

Jul 15, 2 p.m. ET
The Dos and Don'ts of Email Encryption with Joel Shore. Sponsored by IronPort

Jul 17, 4 p.m. ET
Workload Automation Solutions Drive Down Complexity and Cost of IT Operations with Aaron Goldberg. Sponsored by BMC

Jul 22, 1 p.m. ET
Strategies for Retention and Deletion of Email/Electronic Information with Michael Vizard. Sponsored by Dell & MessageOne

Jul 23, 2 p.m. ET
Streamlining Proactive Systems Management with IT Automation with Michael Steinhart. Sponsored by Kaseya

Jul 24, 2 p.m. ET
Cut Costs, Simplify Management, Improve Security with Virtualized Desktops with Joe Maglitta. Sponsored by Microsoft & Unisys

Jul 24, 2 p.m. ET
What's New with GoToMeeting Corporate with Michael Krieger. Sponsored by Citrix & GoToMeeting

Jul 31, 2 p.m. ET
Gaining Visibility into Wide Area Data Services with Michael Krieger. Sponsored by Mazu Networks & Riverbed

Aug 6, 2 p.m. ET
5 Important Steps to Successful Performance Management and BI with Joel Shore. Sponsored by IBM

More Upcoming Events!


		HP Webcast: Cut Your Print Costs Win a Seagate® Barracuda® 1-TB HDD! Debix Identity Protection. Proven to work. Get Tech OnTap technical enewsletter from NetApp. 3M saved $3M on printing. Learn how HP can help your business Download the “Best Antivirus Product of 2007” Improve the customer experience with Dialogue

FEATURED CONTENT

Virtual Tradeshow: Information Security Priorities for SMEs

Register Now!

eSeminar: How IE7 And The New Extended Validation SSL Certificates Impact Your Site

Register Now!

Baseline:	Issue Index \| Contact Us \| About \| Media Kit \| Magazine Customer Service \| Navigation Guide
Quick Links:	Project Planners \| ROI Calculators \| Enterprise Resource Planning \| Network and Online Security \| Data Analysis \| Process Management \| Storage Devices\| Link to Us

	Ziff Davis Enterprise Home \| Contact Us \| Advertise \| Link to Us \| Reprints \| Magazine Subscriptions \| Newsletters Tech RSS Feeds \| White Papers \| ROI Calculators \| Tech Podcasts \| Tech Video \| VARs \| System Builder
	Baseline \| Careers \| Channel Insider \| CIO Insight \| DesktopLinux \| DeviceForge \| DevSource \| eSeminars \| eWEEK \| Enterprise Network Security \| LinuxDevices \| Linux Watch \| Microsoft Watch \| Mid-market \| Networking \| PDF Zone \| Publish \| Security IT Hub \| Strategic Partner \| Web Buyer's Guide \| Windows for Devices
	Developer Shed \| Dev Shed \| ASP Free \| Dev Articles \| Dev Hardware \| SEO Chat \| Tutorialized \| Scripts \| Code Walkers \| Web Hosters \| Dev Mechanic \| Dev Archives \| igrep Use of this site is governed by our Terms of Use and Privacy Policy
	Copyright ©1996-2008 Ziff Davis Enterprise Holdings Inc. All Rights Reserved. eWEEK and Spencer F. Katt are trademarks of Ziff Davis Enterprise Holdings, Inc. Reproduction in whole or in part in any form or medium without express written permission of Ziff Davis Enterprise Inc. is prohibited.