Sears Base CaseBy Kim S. Nash | Posted 2003-01-17 Print
Technology helped the $41 billion a year retailer improve the way it processes 23 million items returned each year—and make money doing so.
Headquarters: 3333 Beverly Road, Hoffman Estates, IL 60179
Phone: (847) 286-2500
Businesses: Department stores (about 86% of revenue), financial services
Chief Information Officer: Garry Kelly
Financials in 2001: $41.1 billion in sales; $735 million net profit
Challenge: Revitalize its 867 full-line department stores by discontinuing poor-selling products, improving customer "experience" and cutting costs
BASELINE GOALS BY 2004:
IT Solutions Builder TOP IT RESOURCES TO MOVE YOUR BUSINESS FORWARD
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