Base Case

A year ago, the hosted customer relationship management software provider wanted to expand its services. First, it had to bring its own technology infrastructure up to speed.

Base Case

U.S. Headquarters: 1 Market St., Suite 300, San Francisco, CA 94105

Phone: (415) 901-7000

URL: www.salesforce.com

Business: Provides on-demand customer relationship management (CRM) products, starting at $995 a year for five users, and also enables sharing of business applications.

Chief Technology Officer: Parker Harris, executive vice president.

Financials in 2005: Revenue of $309.86 million for the fiscal year ended Jan. 31, 2006.

Challenge: Move to more robust database systems while maintaining accepted level of service for CRM on-demand customers.

BASELINE GOALS:

• Achieve 99.999% availability and reliability, up from 99% in 2005 and early 2006.
• Provide processing capability to handle upward of 60 million application programming interfaces and page-view transactions daily.
• Boost annual revenue to $710 million for fiscal year ended Jan. 31, 2007, an increase of 129% over the prior year.