Base Case

By Baselinemag  |  Posted 2007-01-07 Print this article Print

A year ago, the hosted customer relationship management software provider wanted to expand its services. First, it had to bring its own technology infrastructure up to speed.

Base Case

U.S. Headquarters: 1 Market St., Suite 300, San Francisco, CA 94105

Phone: (415) 901-7000

URL: www.salesforce.com

Business: Provides on-demand customer relationship management (CRM) products, starting at $995 a year for five users, and also enables sharing of business applications.

Chief Technology Officer: Parker Harris, executive vice president.

Financials in 2005: Revenue of $309.86 million for the fiscal year ended Jan. 31, 2006.

Challenge: Move to more robust database systems while maintaining accepted level of service for CRM on-demand customers.


  • Achieve 99.999% availability and reliability, up from 99% in 2005 and early 2006.
  • Provide processing capability to handle upward of 60 million application programming interfaces and page-view transactions daily.
  • Boost annual revenue to $710 million for fiscal year ended Jan. 31, 2007, an increase of 129% over the prior year.


Submit a Comment

Loading Comments...
eWeek eWeek

Have the latest technology news and resources emailed to you everyday.

By submitting your information, you agree that baselinemag.com may send you Baselinemag offers via email, phone and text message, as well as email offers about other products and services that Baselinemag believes may be of interest to you. Baselinemag will process your information in accordance with the Quinstreet Privacy Policy.

Click for a full list of Newsletterssubmit