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Projects: Customer Service



Consumer Products: When Software Bugs Bite



By Deborah Gage

  Table of Contents:
  1. Consumer Products: When Software Bugs Bite
  2. ' A Worldwide Recall '
  3. ' Eliminating Quality Assurance '
  4. ' What You Should Do '
  5. ' Online Clips of BMW '

Dishwashers, automobiles and other products are increasingly driven by software. But digits don't always do a better job. Where do you turn when your appliance's software goes south?

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Consumer Products: When Software Bugs Bite - ' What You Should Do '


( Page 4 of 5 )

When Improving Software">
What You Should Do When Improving Software

What You Should Do When Improving Software
  • Plan ahead
    Think through your testing process.
    Test code's behavior under both expected and unexpected conditions.
  • Test early
    The earlier the better.
    Appeal to engineers who enjoy breaking things.
  • Test manually; Then, automatically
    Before code settles down, test manually.
    Later, have engineers use automated tests, before turning code in.
  • Don't test all code at once
    Clean up old code as each file gets run.
    Fifty percent to 80% of your files should never have to be touched.
    Source: ABN Amro Services Co.

     
     
    >>> More Projects: Customer Service Articles          >>> More By Deborah Gage
     


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