Bank of America BaseBy David F. Carr | Posted 2002-05-15 Email Print
Payday is a great day, usually. But for thousands of Bank of America customers, it was the worst, as their electronic deposits vanished.Case">
Bank of America Base Case
Headquarters: Bank of America Corporate Center, 100 N. Tryon St., Charlotte, NC 28255
Phone: (888) 279-3457
Business: Third-largest bank in the U.S., with 4,500 branches in 21 states; provides retail and commercial banking, credit card and asset-management services
Chief Information Officer: Tim Arnoult, Technology and Operations Executive
Financials in 2001: $53.1 billion in revenue, $6.8 billion in net income, net profit margin 12.7%
Challenge: Maintain effective customer service and increase profitability, while consolidating assets acquired through mergers in the late 1990s
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