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What good is the best process in the world if no one uses it? Remember who your customer almost always is: the user.
The Microsoft development platform is supposed to make it easier to create collaborative services that are available anywhere. But its automation techniques hold surprises. Be prepared to train your developers.
(p.80)
Calculate the benefits of applying a Rational Unified Process (RUP) methodology to an open-source Java development project.
(Supplement to 'Why JP Morgan Chase Really Dropped IBM, p. 34.)
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