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Dealing With Challenges

By Bob Violino  |  Posted 2011-07-28 Print this article Print
 
 
 
 
 

Road warriors increasingly are able to work remotely as if they were in the corporate office.

Dealing With Challenges

Operating virtual offices does present some challenges. One of the biggest concerns for managers is security.

For health care companies such as Ramsell—which works with patient information—privacy and security are major priorities. “People can target you and try to attack your data, but I think it’s becoming harder for people to get your information,” Loker says. “Security today is much better than in the past.”

Security issues for work-at-home environments are somewhat similar to those in the main office, Alpine’s Sadowski says. His company uses a variety of endpoint security tools, such as firewalls, antivirus software and a proprietary software solution based on virtualization that enables call agents’ PCs to be secured from the main office.

WhitePages’ Alvarez says that managing the inventory of mobile devices is among the biggest challenges of operating a virtual environment. “We have a large number of devices out in the field,” he says. “We have to make sure when people move on from [the company] that we’re able to retrieve the equipment and repurpose it.”

For Pomegranate’s Powell, the hardest part of running a virtual business is keeping up with ever-changing technology. “We have a dedicated team that focuses on building out and integrating new collaboration and virtual business technologies nonstop,” he says. “It’s a never-ending battle, and as soon as you get lazy, your competitors will get ahead of you.”



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