Connecting to Success

By Samuel Greengard  |  Posted 2009-10-26 Email Print this article Print

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There’s no sense bemoaning the proliferation of mobile devices in the enterprise. That ‘genie’ escaped years ago. Now it’s up to IT executives to manage the myriad mobile devices used by employees, develop coherent usage policies and deploy security to protect corporate assets.

Connecting to Success

Mobile device management isn’t likely to get simpler any time soon. Ryan sees the consumerization of mobile devices continuing and various platforms—including BlackBerry, iPhone, Windows Mobile, Palm, Android and Symbian—remaining viable over the next few years. What’s more, complex business requirements, greater regulatory concerns and rapidly changing technology make mobile device management a challenging

IT proposition. “It creates issues that don’t exist for traditional IT,” he says.

The good news, says Christopher Isaac, a partner at PricewaterhouseCoopers Advisory Practice, is that the Internet and the maturation of mobile and wireless technologies are ushering in greater simplicity and an ability to connect various platforms and systems. Also, growing competition among providers translates into opportunities for astute companies.

“Convergence means that hardware suppliers are competing with software providers, who are competing with service providers,” he says. “In such circumstances, opportunities abound to negotiate favorable service agreements.”

Nevertheless, organizations must take a proactive stance. Those that plot out a business case and develop policies and procedures for handling mobile devices are likely to reduce costs, improve efficiency and trim risk. There’s no single route to success, but a focus on managing the environment holistically pays dividends.

“The genie is out of the bottle,” cautions IDC’s Ryan. “Employees expect leading-edge mobility tools, and the enterprise requires them to compete effectively. So it’s up to IT to manage the environment effectively.”

Samuel Greengard is a freelance writer for Baseline.


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