Intuit CEO Brad Smith Issues an Apology for OutageBy Baselinemag | Posted 2010-06-18 Email Print
The president and CEO of small business finance software company Intuit, Brad Smith, apologized to Intuit's customers in the form of a company blog post, promising to earn back their trust following a widespread service failure earlier in the week. Smith said he hopes to earn back the trust of the businesses that employ his company's services.Smith said while the company worked to restore sites and services as quickly as possible and bring services back in the safest, most reliable way, he said he understood client frustration and apologized again for the length of time it took to fix the problem.
Following a routine maintenance procedure Tuesday night, an accidental power failure during that procedure affected both the company's primary and backup systems, taking a number of Intuit Websites and services offline. The outage lasted until Thursday for some customers, when Intuit sites, including TurboTax Online, QuickBooks Online, Quicken and QuickBase, were brought back online.
To read the original eWeek article, click here: Intuit CEO Apologizes After Major Service Outage