Brand Identities After a Microsoft and Yahoo Deal - Holding on to the Yahoo Brand Identity (
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While Microsoft would understandably be interested in
attaining a synergy between its online brands and Yahoo, branding experts such
as Robert Frankel agree with the tech analysts that this shouldn’t come by way
of an integration that would subsume the Yahoo identity.
“If I were a betting guy, based on past
performance, I would bet that Microsoft would keep the Yahoo brand identity in
the same way that they kept Hotmail,” said Frankel, who consults regularly with
Fortune 100 companies regarding their brands. “They would be foolish to throw
away all of that brand equity because it is a very high awareness name “In
fact, depending on what the egos are in place at Microsoft it makes more sense
to fold
MSN into Yahoo than it does the other
way around.”
This is if an integration even needs to happen. Frankel
believes that Microsoft might be most successful if it doesn’t even attempt to
link its brand to Yahoo at all. Nurturing an illusion of a choice between two
brands is not an uncommon practice after an acquisition. One need only look at
Microsoft’s crosstown neighbor Starbucks for a successful example. When
Starbucks acquired
Seattle’s Best
Coffee (SBC) in 2003, the coffee goliath
did nothing to signal to consumers that it had picked up this scrappy little
competitor in a corporate buyout. To this day it allows SBC to operate under
its own identity, giving unaware consumers the perception that they still have
an alternative to Starbucks for a fancy cup of joe.
“The fact
of the matter is that you could make a case for keeping Yahoo as Yahoo and
MSN as
MSN and let them live happily ever
after,” Frankel said. “What do you care what portal these people come in on as
long as they use it?”
On the
whole, though, Frankel wonders whether the deal is a very smart idea from an
identity perspective. Though both Microsoft and Yahoo rank well on big branding
rankings, he believes that both brands suffer image problems at the moment.
“You've
got two incredibly horrible brands that enjoy no user loyalty because both of
them, though being successful in some regard, have never accomplished what
brands are supposed to accomplish—that would be to turn their users into
evangelists,” Frankel said. “Nobody is real happy with Microsoft; that doesn't
mean they’re a bad company, but they've completely neglected their brand. And
Yahoo is the brand that really deserves to go broke because they had the market
and they let it all slip away, so they never understood what their brand was
about either.”
Contrast
these user loyalty issues with Google’s ascending star as a brand. Google may
well have both Microsoft and Yahoo licked in terms of identity awareness online.
Even though Microsoft is number two this year in the Interbrand ratings, none
of its Internet subbrands scratch into the rankings. Meanwhile, Google sits at
as brand number twenty—well above Yahoo’s slot. And in the Millward Brown
Optimor ranking, Google sits atop the heap as the number one 2007 brand, over both Yahoo
and Microsoft. On top of this, Google also succeeds in turning users into
cheerleaders, which is the true mark of a successful brand according to Frankel.
Google’s
brand also has a leg up over both Microsoft and Yahoo in that it manages to
maintain its identity as a search company while nibbling away at its
competitors with small but successful forays into ventures tied to its core
competency, primarily by way of easy-to-use and free Web applications.
Meanwhile,
as a proprietary software company Microsoft has tried to compete with Google through
similar applications, but many of these are outside of Microsoft’s breadth of
experience as a software developer. Similarly, Yahoo shifted strategies away
from search long ago to attempt to become more of an entertainment company than
an information company. Frankel believes that both companies’ urges to
branch outside of their core competencies has impacted their brands negatively,
as this clouds the perception of what each brand really stands for. He says the tendency is analogous
to the performer Jerry Lewis, who has always been a world-class comedian but
continues to try to sing instead.
“Nobody
ever tells him, 'Dude, you're not a singer; stick to what you know,'” Frankel
said. “That is the exact problem that Microsoft and Yahoo have. Despite the image
complaints, Microsoft is really good at software and Yahoo was really good at
search, but both of them neglected their main focus to try and branch out into
the other areas which they are just not good at.”
He also
believes that both companies have a habit of acquiring brands and destroying
them.
“That overall
is basically a recipe for disaster,” Frankel said. “You have two non-brands
whose cultures are different, who really haven't been good at acquisitions
other than destroying them so who knows what you’ll be left with.”
Frankel
is not alone in wondering how the merger will affect either company’s brand
images. According to Schmelzer, the matter is as much up in the air as the deal
itself.
“Is this going to be an Adobe/Macromedia deal,
where the two brands are so strongly connected with each other and the synergy
was so great that those brands were elevated because of the merger?” Schmelzer
said. “Or is this going to be an AOL/Time Warner deal, where the merger of the two companies
tarnished both brands? It was a complete failure with a huge amount of money
lost; the idea made only tentative sense going in and on the way out it didn't
make any sense. I don’t know, who knows right now?”