RFID: What's The Real Value? (
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When it comes to RFID and other tech investments, first isn't always best.In retrospect, it was probably less
than reasonable to expect Wal-Mart to meet
its overly aggressive goals for rolling out
RFID. As detailed in this month's cover story
by Mel Duvall, the retailer is lagging behind its
own timetable for the internal RFID rollout
while the vast majority of suppliers that were
supposed to comply with its RFID mandates
are still trying to figure out why they should
invest now in what can only be described as
an immature technology.
Wal-Mart's RFID investment has not
been a complete waste. The company is
deriving significant benefits from the
project, even if there's no immediately
tangible payoff. For example, the original assumption
was that the best place to apply RFID in the
supply chain was at Wal-Mart distribution centers.
But based on experience, Wal-Mart has determined
that the distribution centers are already pretty efficient
and that the real value to be derived from an
RFID investment won't come until it pushes the
technology out to the store level.
In essence, this is a classic case of a technology
being applied to a business process without the analysis
required to determine where that technology might
best improve the business overall. It's also a classic
example of an overly ambitious approach to an emerging
technology that stands in sharp contrast to the approach
taken by another Fortune 50 giant...
In a case study that appears only at baselinemag.com,
Mel Duvall takes us behind the scenes at Dow Chemical,
which relied on a more methodical approach to winnow
out from more than 450 proposed RFID projects 10 that
company executives expect may actually have a big enough
impact to justify the investment. Most of these projects
involve the relatively simple tracking of large containers
of chemicals in transit on the nation's railway systems,
which, given the size of the tank cars on the rails, create
an ideal environment for deployment of first-generation
RFID tags. In other words, the technology is right-sized
to the task at hand.
It's human nature to get excited about the potential of
something new like RFID, but caution is usually the better
part of valor when it comes to emerging technologies. That
said, we're hopeful the next generation of RFID tags and
related technologies will finally live up to the technology's
much ballyhooed potential.