GE: Internal Is ExternalBy Reuters - | Posted 2008-11-19 Email Print
Re-Thinking HR: What Every CIO Needs to Know About Tomorrow's Workforce REGISTER >
GE, which has lost about 62 percent of its value in the last year, has twice over the past week used its blog to release potentially market-moving news. In some cases GE has used the blog in lieu of more traditional tools like press releases and investor briefings. Not all corporate governance experts applaud the change, though given GE's standing as a leader in corporate America, they expect other companies to follow suit.
'INTERNAL IS EXTERNAL'
On Tuesday, the Fairfield, Connecticut-based company used the blog to tell investors of its planned $2 billion in cost-cutting measures next year at GE Capital. The finance unit has become the focus of intense Wall Street interest as its troubles been the prime reason for the company's 12 percent profit slide so far this year.
That is news the company would not have reported in a press release, Sheffer said.
"We typically wouldn't have even put out anything on an internal reorganization," Sheffer said. "And it would leak, eventually somebody would say, 'Hey, they reorganized Capital,' and then we would respond to it. This is a way of recognizing the inevitability that internal is external these days and acting on it."
The company also used the blog on November 13 to rebut rumors that the world's biggest maker of jet engines and electricity-generating turbines would cut its dividend, after that market chatter drove down its shares about 10 percent.
GE did not issue a press release or hold an investor conference call on either the event, though it would continue to communicate financial news including earnings reports via traditional channels, Sheffer said.
The company is still "learning" what the blog's best uses are, he said. Updated several times a day, it also features video interviews with GE executives, brief reports on company events and responses to articles in the financial press.
Some investors expressed concern that disclosing market-sensitive news on a blog, which requires less-tech-savvy readers go look for information rather than having it delivered to them, would penalize some investors.
"I would probably think that they would be better served if they did both. Put out a press release and then follow up," said Peter Klein, senior portfolio manager at Fifth Third Asset Management, of Cleveland, Ohio, which holds GE stock. "They don't want to be accused of holding back."
An executive at PRNewswire, a division of United Business Media Plc, which along with BusinessWire, part of Warren Buffett's Berkshire Hathaway Inc, is a primary conduit for companies to talk to their investors, said Web disclosure raises the risk that not all investors see the news at the same time.
"Any time you shrink the number of outlets you use or the number of methods you use, you raise the potential for reaching a smaller audience," said Ken Dowell, executive vice president at PRNewswire. "I don't think that levels the playing field at all."
Companies pay PRNewswire and BusinessWire to distribute press releases. News outlets like Bloomberg, News Corp's Dow Jones Newswires and Thomson Reuters Corp's Reuters News then write stories about them for their customers and the public. They also distribute the press release feeds.
While GE's shift requires investors and journalists to seek out news rather than having it delivered to them, disclosing developments on the Web makes them available to all readers at the same time, while professional channels typically first serve their paying customers -- professional traders.
"This is a way that says, 'If I'm interested, I'll get that information as quickly as any specialist at any company or any hedge fund,'" said Howard Anderson, professor of entrepreneurship at the Massachusetts Institute of Technology's Sloan School of Management.
In any case, Anderson said he expects more companies to follow GE's lead in reaching out directly to markets: "People follow GE whatever they do. Even if they're dead wrong, they follow GE."
(Editing by Leslie Gevirtz)
© Thomson Reuters 2008 All rights reserved