Understanding Capacity Management

How mature is your IT organization in planning for capacity management? If you're like many organizations, probably not very. "A majority of IT organizations - nearly 60 percent - are in a reactive state," says Per Bauer, technical account manager for the IT optimization firm TeamQuest, citing a survey conducted by Forrester Research on TeamQuest's behalf. "That becomes an interesting challenge when you start getting into virtualization and cloud computing." Thus TeamQuest's five-stage Capacity Management Maturity Model.