Measuring ROI

By David Brattain  |  Posted 2009-03-06 Print this article Print

Elavon developed a robust, integrated approach to IT management that facilitates business change, regulatory compliance and cost control.

Measuring ROI

Since embarking on our IT transformation in 2006, we’ve been able to make considerable efficiency gains. The automation and integration enabled by the EITM solutions allows us to operate more effectively and provide a quick response to IT problems.

This has a direct impact on the productivity of our staff, as they now benefit from:

• Increased uptime: Applications and systems are more available, and users no longer have to spend time reporting faults to the help desk.

• Self-service support: By providing employees with access to Service Desk via a Web interface, users can resolve minor IT issues without having to go through the full incident management life cycle.

In addition, virtualization will help us free up rack and floor space in our data centers; reduce energy consumption, especially in terms of cooling requirements; and take advantage of unused processing power. Our virtualization strategy is also key to supporting future growth. As the capacity demands of our merchants grow, we have to be able to respond quickly with additional processing resources. With a virtual infrastructure, we can deploy a “new” server much more quickly.

Acquisitions are another key component of our growth strategy. Since we can use the Asset Management tools to get immediate visibility of the new devices we have inherited, the integration of new companies into our infrastructure has been simplified. These solutions also help us capture the configuration and software portfolio of each device, which ensures that the right licensing agreements are in place post-acquisition.

The new solutions also have helped us improve cost control, simplify regulatory compliance and audits, safeguard the speed and security of 1 billion customer payments, and ensure consistent service levels.

Our ability to maintain the availability of our systems and to process transactions seamlessly gives us a competitive advantage and will help us grow our business and customer base.

David Brattain, senior vice president of systems, EITM and production support at Elavon.

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