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The State of Enterprise Software Adoption

By Brian P. Watson on 2009-10-20

How closely does your company monitor and measure software adoption, post-implementation? When things go wrong, does IT get blamed?

Neochange, Sandhill Group and the Technology Services Industry Association (TSIA) recently surveyed 353 IT professionals to answer these and other questions about enterprise software adoption.

What they said might sound familiar to your own experience-or provide some important lessons.

Business impact is the key measure of software success. How do you define success for buyers of enterprise software?

The State of Enterprise Software Adoption - IT Management

But still less than half actually measure "success". In your experience, are these success criteria typically measured?

Effective usage is the dominant driver of business value. What is the most important factor for realizing value from enterprise software?

More than half the companies achieved less than 49% effective software usage. What is your estimated level of effective software usage?

The C-level blames the IT shop for lack of software success. Who do C-level executives hold responsible for the success or failure of an enterprise software solution?

In reality, the challenges to success are a shared responsibility, but all can be led or influenced by IT. Which organizational dynamic does the most to undermine the success of enterprise software?

IT executives need to take charge as complexity increases. How has the environment for enterprise software deployment changed in the last five years?

Underutilized software is still critical to competitiveness and innovation. To what degree does enterprise software support the core business disciplines within buyer organizations today?

Improved usage would impact the top and bottom lines. If enterprises improved the effective usage of their software applications, what would be the main impact to the business?

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Baseline:	Issue Index \| Contact Us \| About \| Magazine Customer Service \| Navigation Guide
Quick Links:	Project Planners \| Enterprise Resource Planning \| Network and Online Security \| Data Analysis \| Process Management \| Storage Devices\| Link to Us

	Ziff Davis Enterprise Home \| Contact Us \| Advertise \| Link to Us \| Reprints \| Magazine Subscriptions \| Newsletters Tech RSS Feeds \| White Papers \| Tech Podcasts \| Tech Video \| VARs \| System Builder
	Baseline \| Careers \| Channel Insider \| CIO Insight \| DesktopLinux \| DeviceForge \| DevSource \| eSeminars \| eWEEK \| Enterprise Network Security \| LinuxDevices \| Linux Watch \| Microsoft Watch \| Mid-market \| Networking \| PDF Zone \| Publish \| Security IT Hub \| Strategic Partner \| TechDirect \| Technology White Papers \| Windows for Devices
	Developer Shed \| Dev Shed \| ASP Free \| Dev Articles \| Dev Hardware \| SEO Chat \| Tutorialized \| Scripts \| Code Walkers \| Web Hosters \| Dev Mechanic \| Dev Archives \| igrep Use of this site is governed by our Terms of Use and Privacy Policy
	Copyright ©1996-2012 Ziff Davis Enterprise Holdings Inc. All Rights Reserved. eWEEK and Spencer F. Katt are trademarks of Ziff Davis Enterprise Holdings, Inc. Reproduction in whole or in part in any form or medium without express written permission of Ziff Davis Enterprise Inc. is prohibited.