77% of organizations mandate participation in some form of shared services.
More organizations are using shared-services centers to streamline operations and cut costs, says Deloitte Consulting. Shared-services centers allow organizations to consolidate functions used across the company. Most often, these are related to finance, human resources and IT (meaning fewer IT jobs), with IT services a priority. Demand for these centers will continue to grow; to make them work, companies must integrate services within their overall mission. "To fully leverage the value of shared services initiatives, companies need to align their approach with the broader business strategy," says Susan Hogan, principal at Deloitte and a leader of its service delivery transformation practice. "The power of the organization's culture cannot be underestimated or ignored. Heavy focus on change management elements such as communication, training, and executive alignment are critical." About 270 executives representing nearly 720 shared-services centers worldwide took part in the research. To see more, click here.
Dennis McCafferty is a freelance writer for Baseline Magazine.
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