ZIFFPAGE TITLEHow to Get SupportBy Anna Maria Virzi | Posted 2006-07-31 Email Print
Re-Thinking HR: What Every CIO Needs to Know About Tomorrow's Workforce
Jean Ritala, I.T. support services manager at Mystic Lake Casino Hotel in Prior Lake, Minn., offers suggestions on adopting the Information Technology Infrastructure Library (ITIL).for an ITIL Project">
How to Get Support for an ITIL Project
Q: How can a technology manager win business support for ITIL?
Q: What are some metrics that companies collect and analyze once they've adopted ITIL, which they may not have collected before?
Q: What size investment does a company typically have to make to adopt ITIL?
A: As little as $15,000 will get you started. That would cover, for example, sending a few key employees for an ITIL Foundation (a certificate program to become familiar with ITIL basics) and at least one employee to an ITIL Managers' course (a certificate program to become proficient in ITIL).
You can make it the service desk manager's job to start an ITIL implementation. And you don't need any software to start. At Mystic Lake Casino Hotel, we started with only the cost of a Foundations' course. And I paid for the ITIL Manager's course myself. And we sent all I.T. management to free ITIL overviews by vendors and sponsors.