Overcoming Resistance to Change
Change is a catalyst for success. But resistance often dooms change strategy, whether displayed openly by classic office rebels or covertly by the cloak-and-dagger types. HBR's 10 Must Reads on Change (Harvard Business Review Press/Available now) includes ten examinations of the topic by noted contributors such as John Kotter, Debra Meyerson, W. Chan Kim and Ronald Heifetz. In the article, “The Real Reason People Won't Change,” authors Robert Kegan and Lisa Laskow Lahey provide profiles of typical “change challengers” and come up with action steps that team leaders and managers can take to overcome their resistance. For such a transformation to occur, both sides must reach a sincere, empathetic recognition of the challenger's shortcomings and external frustrations. Then, both sides must identify how change will address these negatives. Other subjects covered in the book include “Leading Change: Why Transformation Efforts Fail,” “Radical Change, the Quiet Way” and “Why Change Programs Don't Produce Change.” For more on the book, click here.