IT's Seven Deadly Sins

 
 
 
Running an effective, efficient IT operation is no easy task.
Chris Oleson (an IT manager), Mike Hagan (an IT executive) and Christophe DeMoss (a national consultant) co-authored "Achieving IT Service Quality: The Opposite of Luck" (Synergy Books, 2009). This is their take on the seven biggest mistakes IT leaders make in running their shops - and what they can do to correct them.
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IT's Seven Deadly Sins

Deadly Sin #1: Over-reliance on Availability as a Quality Metric People yell the loudest when their app is down, but there are other areas that deserve focus.
IT's Seven Deadly Sins
 
 
Associate Editor

Brian joined Baseline in March 2006. In addition to previous stints at Inter@ctive Week and The Net Economy, he's written for The News-Press in Fort Myers, Fla., as well as The Sunday Tribune in Dublin, Ireland. Brian has a B.A. from Bucknell University and a master's degree from Northwestern University's Medill School of Journalism.

 
 
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