dcsimg
 
 

IT's Seven Deadly Sins

 
 
Previous
IT's Seven Deadly Sins
Next

IT's Seven Deadly Sins

Deadly Sin #1: Over-reliance on Availability as a Quality Metric People yell the loudest when their app is down, but there are other areas that deserve focus.
Running an effective, efficient IT operation is no easy task.
Chris Oleson (an IT manager), Mike Hagan (an IT executive) and Christophe DeMoss (a national consultant) co-authored "Achieving IT Service Quality: The Opposite of Luck" (Synergy Books, 2009). This is their take on the seven biggest mistakes IT leaders make in running their shops - and what they can do to correct them.
 
 
Associate Editor

Brian joined Baseline in March 2006. In addition to previous stints at Inter@ctive Week and The Net Economy, he's written for The News-Press in Fort Myers, Fla., as well as The Sunday Tribune in Dublin, Ireland. Brian has a B.A. from Bucknell University and a master's degree from Northwestern University's Medill School of Journalism.

 
 
 

Submit a Comment

Loading Comments...
eWeek eWeek

Have the latest technology news and resources emailed to you everyday.

By submitting your information, you agree that baselinemag.com may send you Baselinemag offers via email, phone and text message, as well as email offers about other products and services that Baselinemag believes may be of interest to you. Baselinemag will process your information in accordance with the Quinstreet Privacy Policy.

Click for a full list of Newsletterssubmit