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25% of companies will increase their IT investments this year
16% will make sweeping cuts in IT spending
14% will keep spending at the same rate
47% of those surveyed said the CIO was responsible for optimizing returns on IT-related investments
20% said the board, the CEO or the CFO is responsible for optimizing returns
66% of organizations do not share an understanding of IT value across different departments
Approximately 50% of organizations are measuring IT value to some degree
29% of organizations are fully measuring the value of their IT investments
51% of organizations have a framework to prioritize IT investments based on the value they bring to the organization
69% of organizations reported that they are reaping at least 50 % to 100 % of the expected value from their IT investments
31% of respondents listed improved customer service as the top benefit received from IT investments
24% listed cost reduction as the primary value driver for IT investments
17% reported new or improved products and services as the biggest benefit
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