Getting Someone to Produce Better WorkWrong: “I can’t believe you’re paid to do this. Can’t you do any better?”
Noted consultant Mick Jagger posited that you can’t always get what you want, but if you try sometimes you get what you need. Knowing how to get what you need, though, is not always easy, and the difference between positive and negative outcomes often comes down to the way you frame your request. In the book, Questions That Get Results: Innovative Ideas Managers Can Use to Improve Their Teams’ Performance (Wiley/Available now), co-authors Paul Cherry and Patrick Connor present a wealth of diplomatically stated, open-ended questions that can help you enhance prospects for positive outcomes in various situations. While the book is mainly focused on team performance, it also covers situations such as personal advancement and customer relations. We imagined some less-good ways of addressing certain common workplace situations, and turned to the book for examples of ways to ask the right questions instead. The result, as Jagger might say, should be Satisfaction. For more information about the book, click here .
Dennis McCafferty is a freelance writer for Baseline Magazine.
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