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Survey demographics
1,109 AIIM members interviewed28 % from organizations with over 5,000 employees
Problems with E-mail
Top problems cited with using e-mail as a business tool:"sheer overload"
Time Sink
Respondents took an average of 1.5 hours per day to process e-mails. Approximately 2/3 process work-related e-mails out of the office and 23 % do so after hours.
Unsure About Recordkeeping
Over 50 % of those interviewed are "not confident" or "slightly confident" that important business e-mails are recorded, complete and retrievable.
Archiving Remains a Mystery
About 64 % of respondents don’t think their organization knows the difference between easily-retrievable and searchable archive and more thorough back-up processes.
Outlook Archiving Lax
Approximately 45 % of those interviewed stated their organizations have no policy on Outlook Archive settings and 44 % of organizations fail to put archive.pst files in a networked and backed-up location
Deletion Issues
Only 16 % of organizations have retention policies that would justify deleted e-mails, while 23 % of respondents think they would have gaps from deleted e-mails
Management Practices19 % of organizations capture important e-mails in an e-mail management or enterprise content management system
Legal Discovery1/3 of organizations have no policy to deal with legal discovery and 1/4 would take over a month to produce e-mail documents
E-mail Management Plans10 % of those interviewed have completed an enterprise-wide e-mail management initiative
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