Biggest Obstacles in Using IT to Improve Customer Service

By Allan Alter  |  Posted 2008-01-30 Email Print this article Print
 
 
 
 
 
 
 

Adding new customers and keeping them happy are among the top priorities for IT organizations. Getting the job done requires progress in data integration and training.



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Executive Editor

Allan Alter has been a specialist on information technology management, strategy and leadership for many years. Most recently, he was editor-in-chief and the director of new content development for the MIT Sloan Management Review. He has been a columnist and department editor at Computerworld, where he won three awards from the American Society of Business Press Editors. Previously he was a special projects editor, senior editor and senior writer for CIO magazine. Earlier, Alter was an associate editor for Mass High Tech. He has edited two books: The Squandered Computer: Evaluating the Business Alignment of Business Technologies and Redesigning the Firm.

 
 
 
 
 
 

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