Biggest Obstacles in Using IT to Improve Customer Service

By Allan Alter  |  Posted 2008-01-30 Email Print this article Print
 
 
 
 
 
 
 

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Adding new customers and keeping them happy are among the top priorities for IT organizations. Getting the job done requires progress in data integration and training.



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Executive Editor

Allan Alter has been a specialist on information technology management, strategy and leadership for many years. Most recently, he was editor-in-chief and the director of new content development for the MIT Sloan Management Review. He has been a columnist and department editor at Computerworld, where he won three awards from the American Society of Business Press Editors. Previously he was a special projects editor, senior editor and senior writer for CIO magazine. Earlier, Alter was an associate editor for Mass High Tech. He has edited two books: The Squandered Computer: Evaluating the Business Alignment of Business Technologies and Redesigning the Firm.

 
 
 
 
 



















 
 
 
 
 
 

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