Building an IT Governance Foundation - Building IT Governance: Assessing and Measuring Performance
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PLAN AND ORGANIZE
- Define a strategic IT plan.
- Define the information architecture.
- Determine the technological direction.
- Define the IT processes, organization and relationships.
- Manage the IT investment.
- Communicate management aims and direction.
- Manage IT human resources.
- Manage quality.
- Assess and manage IT risks.
- Manage projects.
ACQUIRE AND IMPLEMENT
- Identify automated solutions.
- Acquire and maintain application software.
- Acquire and maintain technology infrastructure.
- Enable operation and use.
- Procure IT resources.
- Manage changes.
- Install and accredit solutions and changes.
DELIVER AND SUPPORT
- Define and manage service levels.
- Manage third-party services.
- Manage performance and capacity.
- Ensure continuous service.
- Ensure systems security.
- Identify and allocate costs.
- Educate and train users.
- Manage service desk and incidents.
- Manage the configuration.
- Manage problems.
- Manage data.
- Manage the physical environment.
- Manage operations.
MONITOR AND EVALUATE
- Monitor and evaluate IT performance.
- Monitor and evaluate internal control.
- Ensure compliance with external requirements.
- Provide IT governance.
Adam Nelson is director of management and IT consulting at Keane, a global IT consulting firm headquartered in San Ramon, Calif.
IT Management 
