Understand Nuances of Language“Talk to me about business requirements” is a command; “Let’s talk about business requirements” is an invitation.
Ever watch a NASCAR race and marvel at the way the pit crew operates as a synchronized, agile team? Several times during a race, they need to change four tires and fill the tank – all in less than 15 seconds. What you don’t see on the TV screen is the high level of communications - verbal and non-spoken – that facilitates this peak performance. Communication also is key in your workplace, helping teams make quicker and better decisions to meet business objectives. In the book, Individuals and Interactions: An Agile Guide (Addison-Wesley/available now), authors Ken Howard and Barry Rogers examine body posture and conversational techniques that make for effective communications among team members. Howard is a leader at Improving Enterprises, where he provides consulting, training, and mentoring services that help companies increase productivity, improve organization dynamics and adopt software development best practices. Rogers is president of Improving Enterprises. For more about the book, click here.
Dennis McCafferty is a freelance writer for Baseline Magazine.
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