10 Ways to Run IT Like a Business

We expect IT people to support and enable business operations, but how well-run from a business perspective is the average IT shop? In the book, Running IT Like a Business (IT Governance Publishing/available now), author Robert E. Kress looks at ways technology workers and managers can better deliver value within their own organizations. Kress speaks from experience: He’s chief operating officer of the IT organization for Accenture, a $22 billion company with more than 215,000 employees in 52 countries. Among other accomplishments, Kress and his department were able to reduce the cost of tech-support delivery from $665 to $272 per worker in recent years; meanwhile, revenues have grown to $21.6 billion this year, compared to $11.4 billion ten years ago. For more about the book, click here.