Baseline's second installment of a four-part series on how to get the most from your IT role players.

Kjerulf believes it is absolutely crucial to give IT staff plenty of praise and recognition to keep them motivated to produce good work. Avoid falling into the old Dale Carnegie trap by only offering praise when you're about to criticize them. This method smacks of disingenuousness and it will leave your team waiting for criticism whenever you offer props.
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