A Commitment to Value

By Samuel Greengard Print this article Print

As it transitions to a digital business, Iron Mountain is reinventing technology and creating a culture of change.

A Commitment to Value

The common denominator, he says, is a better understanding of what matters most to the business. The company is able to collaborate on IT solutions faster and more efficiently, both internally and with business partners.

Ultimately, there’s a commitment to growing the business value of IT, emerging as a trusted business partner and delivering enabling technology. The last commitment incorporates the concept of designing a foundation for the future—with the flexibility and agility required to compete in an increasingly tough environment.

The reinventing of IT has led to gains in numerous areas. For instance, one of Iron Mountain’s key offerings is Records Center Optimization (RCO). The service provides actionable information to the company’s field leaders, helping them make faster and more informed decisions. The product also helps Iron Mountain’s managers gauge actual versus targeted productivity for various job functions. RCO pulls data from payroll, field engineering analysis and transactional systems.

RCO culls and combines data from these various systems and plugs it into business intelligence software in order to provide insight into desired staffing levels and technology investments. The system taps into an Oracle database server and relies on software, including Business Objects and Crystal Reports, to provide real-time reporting. Brown says that the system has ratcheted up data availability and helped put actionable information in the hands of managers.

It’s a winning approach—and one that Brown and Iron Mountain will continue to pursue. Yet, he and other executives understand that it’s all part of an ongoing evolution and that there’s no room for complacency.

“As we see results from these teams, we’re looking to further refine the process and become more mature and sophisticated in our execution,” Brown explains. “The ability to reinvent IT is helping us deliver better solutions and become a more successful and profitable company.”

This article was originally published on 2009-03-20
Samuel Greengard is a freelance writer for Baseline.
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