Business Intelligence / "We Really Did Screw Up"

"We Really Did Screw Up"

By Kim S. Nash | Posted 2007-05-14

The information management problems that beset Kaiser Permanente's kidney transplant program.

Story Guide:

Patients Wait—and Wait—for a Kidney
Kaiser's First Missteps
Bad Handoff No. 1: Botched Transfer of Records
Bad Handoff No. 2: A Blizzard of Wait-Time Forms
Patients vs. Kaiser: Get a Transplant Before It's Too Late
Finger-Pointing Instead of Action
Technology, Finally

Also in This Feature:
Top Players Inside and Outside the Organization
How Kaiser Stacks Up Against Other Kidney Transplant Facilities
Next page: Patients Wait—and Wait—for a Kidney

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Senior Writer
Kim_Nash@ziffdavisenterprise.com
Kim has covered the business of technology for 14 years, doing investigative work and writing about legal issues in the industry, including Microsoft Corp.'s antitrust trial. She has won numerous awards and has a B.S. degree in journalism from Boston University.

"We Really Did Screw Up"

The information management problems that beset Kaiser Permanente's kidney transplant program.

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