Microsoft Customers Irate over Daylight-Saving Time Woes

By Peter Galli  |  Posted 2007-03-08 Print this article Print

Updated: This year's daylight-saving time change is causing major frustration for IT administrators running Microsoft programs that need to be individually patched to reflect the change.

The extension of daylight-saving time by a month in the United States is causing enormous grief for some IT administrators running Microsoft software, as many of the software programs running on their users' systems need to be individually patched to reflect the change.

This year, DST (daylight-saving time) starts on Sunday, March 11—three weeks earlier than usual—and ends a week later than usual on Nov. 4.

Microsoft has been warning customers that unless certain updates are applied to their computers, the time zone settings for their system clock may be incorrect during this four-week period.

"In particular, you must make sure that both your Windows operating system and your calendar programs are updated," the company said on its support site.

In an acknowledgement of the seriousness of the DST change and the problems being experienced by its customers, at 5 a.m. PT on March 8 Microsoft opened its DST Support Central Site, a series of sites in Redmond, North Carolina, Las Gallinas and in India, where 24-hour support is provided for customers who run into escalations.

"I have been here [in Redmond] all day long, and I have seen very few escalations come through from our field. But it is early, so we may see more tomorrow and the next day. But today we have not been flooded with requests for information and guidance or help," M3 Sweatt, the chief of staff for the Windows Core Operating System Development Group, told eWEEK.

But, that being said, Microsoft was already working closely with its enterprise customers to ensure they had what they needed.

"Some of them are happy, some of them are not. But we are working with them as best we can to make sure we are addressing their issues," he said.

As such, the Redmond software maker has also posted a list of the most commonly asked questions it is receiving about DST, which customers can easily search to find the answers to their questions, he said.

Read the full story on eWeek: Microsoft Customers Irate over Daylight-Saving Time Woes

Peter Galli has been a financial/technology reporter for 12 years at leading publications in South Africa, the UK and the US. He has been Investment Editor of South Africa's Business Day Newspaper, the sister publication of the Financial Times of London.

He was also Group Financial Communications Manager for First National Bank, the second largest banking group in South Africa before moving on to become Executive News Editor of Business Report, the largest daily financial newspaper in South Africa, owned by the global Independent Newspapers group.

He was responsible for a national reporting team of 20 based in four bureaus. He also edited and contributed to its weekly technology page, and launched a financial and technology radio service supplying daily news bulletins to the national broadcaster, the South African Broadcasting Corporation, which were then distributed to some 50 radio stations across the country.

He was then transferred to San Francisco as Business Report's U.S. Correspondent to cover Silicon Valley, trade and finance between the US, Europe and emerging markets like South Africa. After serving that role for more than two years, he joined eWeek as a Senior Editor, covering software platforms in August 2000.

He has comprehensively covered Microsoft and its Windows and .Net platforms, as well as the many legal challenges it has faced. He has also focused on Sun Microsystems and its Solaris operating environment, Java and Unix offerings. He covers developments in the open source community, particularly around the Linux kernel and the effects it will have on the enterprise.

He has written extensively about new products for the Linux and Unix platforms, the development of open standards and critically looked at the potential Linux has to offer an alternative operating system and platform to Windows, .Net and Unix-based solutions like Solaris.

His interviews with senior industry executives include Microsoft CEO Steve Ballmer, Linus Torvalds, the original developer of the Linux operating system, Sun CEO Scot McNealy, and Bill Zeitler, a senior vice president at IBM.

For numerous examples of his writing you can search under his name at the eWEEK Website at www.eweek.com.


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