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ITIL certification refresh

By Anna Maria Virzi Print this article Print

A new version of the Information Technology Infrastructure Library, a framework for promoting best practices in I.T. service management, gets released on May 30 with much fanfare. What does the update mean for those who have embraced ITIL?

ITIL certification refresh
Under ITIL v2, individuals can take training courses and exams that lead to ITIL certificates or qualification at three levels: Foundation, Practitioner and Manager.

The Foundation certificate is aimed at ensuring a basic understanding of ITIL. Practitioner offers an in-depth understanding in any one of nine specialty areas, such as change management. And, Manager is geared to people using the ITIL framework across the spectrum of service management activities.

Taylor expects new certification requirements or qualifications will be phased in over time with the first changes planned for the basic or Foundation level. She expects the Foundation level will be retained for people who want to understand ITIL basics.

"The qualifications [certificates] that people have today will continue to be recognized," Taylor says, adding that certification scheme is shaping up to be different than one that has been in place. She stresses that as of mid-May, details were still being worked out and not publicly available.

She also anticipates there will be "bridging classes" for people interested in focusing on what's new in the updated library, instead of going over content previously covered.

One change under consideration, she says, will keep the tiered structure of certificates but will include "modules" that focus on service capabilities in specific roles, such as change and configuration management.

"There would be a stronger ability to tailor learning needs to the area of interest [someone] has," Taylor says of the proposal involving advanced levels of ITIL certification.

She also anticipates the revised educational and certification requirements to address the service lifecycle to reflect the new focus of ITIL v3.

Regardless, what someone has learned in the early version, that knowledge will not go to waste, say ITIL consultants who worked on the updated framework. "The world has not crumbled from under your feet," Cannon says. "Version 3 is definitely a progression of what's in version 2.

This article was originally published on 2007-05-23
Executive Editor
Anna Maria was assistant managing editor Forbes.com. She held the posts of news editor and executive editor at Internet World magazine and was city editor and Washington correspondent for the Connecticut Post, a daily newspaper in Bridgeport. Anna Maria has a B.A. from the University of Rhode Island.
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