Lifecycle over specific processesBy Anna Maria Virzi Print
A new version of the Information Technology Infrastructure Library, a framework for promoting best practices in I.T. service management, gets released on May 30 with much fanfare. What does the update mean for those who have embraced ITIL?
Lifecycle over specific processes
The five books in the updated framework follow the life of a service: from setting strategy, to developing a design, followed by the transition or handing off the service to operations, and then actually operating the service. The best practices outlined in the last book, Continual Improvement, can be implemented at just about any point in a service lifecycle, according to Case and Spalding, the book's co-authors.
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