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ITIL v3: Four Things You Need To Know

By Anna Maria Virzi Print this article Print
 
 
 
 
 

A new version of the Information Technology Infrastructure Library, a framework for promoting best practices in I.T. service management, gets released on May 30 with much fanfare. What does the update mean for those who have embraced ITIL?

A new version of the Information Technology Infrastructure Library, a framework for promoting best practices in I.T. service management, gets released on May 30 with much fanfare. What does the update mean for those who have embraced the practice? This month, Baseline interviewed five people working on the library update to find out what to expect. Introduction: A Makeover, But Not Extreme

What You Need To Know

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This article was originally published on 2007-05-23
 
 
 
 
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Anna Maria was assistant managing editor Forbes.com. She held the posts of news editor and executive editor at Internet World magazine and was city editor and Washington correspondent for the Connecticut Post, a daily newspaper in Bridgeport. Anna Maria has a B.A. from the University of Rhode Island.
 
 
 
 
 
 
 
 
 
 
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