Report CardBy Baselinemag | Posted 2007-06-14 Email Print
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The manufacturer of clinical diagnostic instruments rolled out new software, but employees did not know how to use it. A new lesson plan made the difference.Report Card
According to Magagna, OnDemand has delivered as promised on a number of different fronts. "Across the board, there has been complete user acceptance in the classroom," he notes. "Our internal people liked the training."
More important, they're making the most of it, Magagna points out. "Since go-live, there have been 235 separate learning events, including certification for refreshers, new hires and changing business processes online just dealing with our SAP suite," he says.
Rapid user adaptation has been possible as well with Dade Behring's Siebel apps (Americas Siebel Sales and Global Siebel Service), thanks to the combination of classroom learning and virtual follow-up. "Self-directed remedial training following classroom instruction has been used a rate of two learning events per week prior to going live," Magagna says. "The good thing is that users are able to train online at a time that's most convenient for them."
"Training excellence is ensured, and that's vital to the company's customer excellence objectives," Klein points out. "Not only is training content consistent and accurate, but the process is intuitive."
Dade Behring is so pleased with the learning platform that it is growing its investment in the tool on a global scale and moving to training customers with it as well, according to Magagna.
And the price is right. "Costs when calculated per employee were about 40% of vendor proposed costs at the outset of the project in our manufacturing suite," he says. In fact, in one instance a major international consultancy that Magagna won't identify proposed costs that proved to be 10 times what the company ended up paying.
By any diagnosis, OnDemand turned out to be a bargain, and Dade Behring is reaping the benefits.