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10 Tips for Hiring From Within

By Edward Cone on 2010-07-29


In today’s economy, hiring from within might be the most cost-effective way to fill positions. In a recent post, Harvard Business Review blogger Amy Gallo shares tips about conducting internal interviews from two experts: Susan Cantrell, senior research fellow at Accenture's Institute for High Performance and co-author of Workforce of One: Revolutionizing Talent Management through Customization and Peter Cappelli, the George W. Taylor Professor of Management and the director of the Center for Human Resources at the University of Pennsylvania's Wharton School and the author of Talent on Demand: Managing Talent in the Age of Uncertainty. Although companies spend large amounts of time and money recruiting job candidates, most end up hiring from the inside. Gallo stresses that many employers overlook internal interviews because they assume that they already know the candidate. But for fairness and insight, Gallo writes that current employees should be interviewed as formally as external candidates. Check out these internal interview dos and don’ts from Gallo, Cantrell, and Cappelli.
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DO treat internal and external candidates similarly.

DON’T interview someone unless they are being seriously considered.

DON’T assume you already know everything about a candidate.

DO ask behavioral and competency-related questions.

DON’T ask questions if you already know the answers.

DO ask questions related to future roles and performance.

DO expect concrete, company-relevant responses from internal candidates.

DO rely on role-play and sample work assignments.

DO consider having a candidate undergo multiple interviews with different employers.

DO consider a candidate’s current work performance a major indicator of future performance.

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