1. Adaptive Case Management empowers workers to shift strategies as they gain insight that adds value to the business mission.
Learning, thinking, and acting on the fly are keys to success in the modern workplace. Adaptive Case Management, to give this process its formal name, is an essential tool for knowledge workers, according to the new book, Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way that Knowledge Workers Get Things Done (Meghan-Kiffer Press/Available now). This means mobile professionals must be unleashed to change the rules of the game as they go along, and make informed decisions based upon the wealth of new information that emerges every day, lead author Keith D. Swenson writes. Knowledge workers are well suited for this style of management; instead of fearing changes, these workers are empowered by shifts in trends and business. In other words, traditional management techniques that stress repetition and routine simply don't cut it in the new reality, and successful organizations will adapt accordingly. Swenson is vice president of research and development at Fujitsu America. For more information about the book, click here.
Dennis McCafferty is a freelance writer for Baseline Magazine.
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