A Dozen Smart Metrics, To Go

The claim that information technology's benefits are real but not measurable is faint and, in this economic climate, dangerous praise. Luckily, it's also no longer the case: Corporations, analysts and academics are relying on tangible, new IT metrics to

The claim that information technology's benefits are real but not measurable is faint and, in this economic climate, dangerous praise. Luckily, it's also no longer the case: Corporations, analysts and academics are relying on tangible, new IT metrics to help assess business operations. These 12 metrics, developed in conjunction with Gartner Inc. analyst Michael Litvak and other experts, are the best new ways Baseline found either to measure the benefits of technology or to use technology to track commercial success.

Click on a link to jump to a specific category of measurement.

IT Return

IT Efficiency

IT Innovation

Customer Management

How Do You Rate?
Does your company measure IT gains or use IT to track operations in an innovative way? Send your formula to baseline@ziffdavis.com.