How IT Organizations Deal With System Outages
With the vast majority of IT professionals indicating that service availability is very critical, organizations are making "slow but steady" progress in eliminating unplanned downtime incidents, according to a recent survey from Continuity Software. The accompanying "2016 Infrastructure Resiliency Survey" reveals that companies consider service availability a high priority, with most of them aspiring to have less than eight hours of unplanned downtime a year. To achieve that, these enterprises are depending on technology-driven practices such as virtualization high-availability (HA) solutions, disaster recovery site replication and high-availability clusters for Windows and Unix. That said, IT organizations face a number of challenges in keeping systems up and running, including knowledge gaps, a lack of testing resources and difficulties faced in cross-domain and cross-team coordination. They're also experiencing greater service availability issues when they store mission-critical data in the cloud. A total of 230 IT professionals took part in the research.