How IT Organizations Deal With System Outages

By Dennis McCafferty  |  Posted 2016-05-18 Email

With the vast majority of IT professionals indicating that service availability is very critical, organizations are making "slow but steady" progress in eliminating unplanned downtime incidents, according to a recent survey from Continuity Software. The accompanying "2016 Infrastructure Resiliency Survey" reveals that companies consider service availability a high priority, with most of them aspiring to have less than eight hours of unplanned downtime a year. To achieve that, these enterprises are depending on technology-driven practices such as virtualization high-availability (HA) solutions, disaster recovery site replication and high-availability clusters for Windows and Unix. That said, IT organizations face a number of challenges in keeping systems up and running, including knowledge gaps, a lack of testing resources and difficulties faced in cross-domain and cross-team coordination. They're also experiencing greater service availability issues when they store mission-critical data in the cloud. A total of 230 IT professionals took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.

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