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The Fix Isn't In

It seems that every new or improved device or app introduces new problems. Any incremental gains are often offset by the time required to manage and fix things. Read More >

 
 

It's Time to Stick It to the Selfies

While it's always been cool to snap a photo at a famous place, smartphone cameras, selfie sticks and social media have taken the concept to an absurd level. Read More >

 
 

Don't Sacrifice Goodwill for Good Data

The CVS experiment may cost the drugstore chain more than it bargained for—not just in lost sales for one week, but in the loss of loyalty among customers. Read More >

 
 

Time Is Not on Your Side

Life isn't measured by bragging rights for how busy we are and how little time we have. It's measured by the quality of our connections. Human connections. Read More >

 
 

Ketchup, Porn and Brand Reputations

Year ago, executives worried that their company name would be used incorrectly in print. Now, a brand can be torpedoed by digital communications in nanoseconds. Read More >

 
 
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